Education, Training, & Experience
I have the background and experience to assist you through many areas of end-of-life care.
Eva Navarrete
Bilingual Health Professional
Dedicated Bilingual Healthcare Professional with over 20 years of experience working for fast-paced Federally Qualified Health Centers (FQHC). Offering a proven track record in administration and coordination of diverse community program initiatives designed to improve the quality of life and health outcomes for individuals with life limiting illnesses. Compassionate, multicultural team player, recognized for delivering exceptional patient-centered service and ability to work with all levels of diverse populations and organizational groups. Skillful in community education and outreach.
Education
- End-of-Life Doula,
University of Vermont, 2019 - Healthcare Interpreting Certificate Program
California State University San Marcos, 2016 - Clinical Massage Therapy and Bodywork Program, International Professional
School of Bodywork, 2015 - Clinical Medical Assistant/ Phlebotomist Program
Grossmont Health Occupations Center, 2001 - Associate in international business.
CONALEP, Technical School, Tijuana B.C. Mexico, 1986.
Skills & Abilities
- Proven record of accomplishment in coordinating and
implementing grant-funded project activities. - Strong leadership abilities, with experience in coordinating cross-
functional teams to achieve common goals. - Proficient in helping effective communication and interpreting complex
medical information, including diagnoses, prognoses, and treatment options, among patients, providers, and multidisciplinary medical and social service teams.
Certifications
- Notary Public Commission Certified by the California Secretary of State, ( Current)
- Licensed Massage Therapist, Certified by the State of California (Current)
- End-of-Life Doula Professional Certification
- Domestic Violence Counselor Certification
- Healthcare Interpreting Professional Certification
- California Family Health Council, CPSP Coordinator & Family Planning Health Certified
*References available upon request*
Experience
- End-of-Life Doula/ Advance Care Planning Consultant, The DreamCatcher Circle – July 2021- Present
Offering compassionate support and guidance to individuals and families to effectively navigate their end-of-life journey.- Certified to conduct end-of-life planning, documentation and notarization of Power of Attorney and Advanced Directives, support for final preparations including Advance Care Planning, POLST, MAID, Sacred Ceremonies, funeral services, vigils/veladas, and life-event celebrations.
- Assess each client’s health history and collaborate with their medical team to determine an appropriate course of action to improve their quality of life and wellbeing through the dying process.
- Provide Healthcare Interpreting services to non-English and limited-English speaking patients and family members, and healthcare professionals and facilitate
encounters in various community setting. - Holistic Healing: Provide a wide range of ancient and modern healing modalities, including massage therapy and bodywork, healing touch, energy work and spiritual guidance addressing the complex physical, psychological, emotional, and spiritual needs of individuals at the end of life.
- Late-Life Depression, Project Lead /Behavioral Care Manager, Neighborhood Healthcare – August 2018 – August 2023
Responsible for providing administrative and operational management of assigned evidence-based research project for Federally Qualified Health Center.- Attend to the needs of all high-risk and complex care cases for older adult patients and people with disabilities in the Federally Qualified Health Center setting for behavioral interventions for a variety of behavioral issues including depression, anxiety, substance use disorder, and other chronic medical
conditions for which the patient would receive help from behavior changes, coaching, or other supportive interventions. - Provided direct support to primary and behavioral health providers and performed high-risk assessments to identify patients and families in need for intense case management and coordination of services.
- Conducted trauma informed high-risk assessments to identify appropriate patients for potential enrollment into the program and work collaboratively with Primary Care Providers, Behavioral Health Consultants, clinic managers and supervisors, referral coordinators, health insurances, community-based organizations, social services, and other supportive staff to ensure patients receive comprehensive continuous care.
- Conduct case reviews with Primary Care Providers, and documented all activity related to patient care improvement in electronic charting system, including visits, provider orders, linkage with additional resources, conversations with patients, social services, and other information relative to patient care and wellbeing.
- Attend to the needs of all high-risk and complex care cases for older adult patients and people with disabilities in the Federally Qualified Health Center setting for behavioral interventions for a variety of behavioral issues including depression, anxiety, substance use disorder, and other chronic medical
- Highlights:
- Study showed that 85 % of patients enrolled in the program proved an improvement in depressive symptoms, quality of care and treatment outcomes for all patients enrolled and engaged in the program.
- Enhance program enrollment and customer retention from 25% (2018) to 80% (2021)
- Achieved linkage enrollment percentage of 90.4% and behavioral health referrals by 93% during my tenure.
- Senior Peer Promotora Program Coordinator Neighborhood Healthcare – November 2015 – August 2018
Accountable for the effective and efficient day-to-day operations of grant-funded Senior Peer Promotora Program.- Provide program management, coordination, and event planning for all senior program activities, this includes creating and preparing monthly and weekly health and wellness presentations, educational material targeting population serve, and facilitating an average of two class / events per day.
- Developed and implemented a new classroom-style educational program to maximize learning opportunities and meaningful connections among older adults, and led interactive, educational lessons on health and wellness once a week with attendees reaching over 60+ older adults and supported an 93 % retention rate.
- Coordinate all social determinants of health particularly among low-income populations. Providing high-risk assessments to identify resources, track referrals given, and utilizing data to evaluate impact on health outcomes to improve the quality of complex patient care.
- Supervised and conducted administrative support and training activities for Community Health Workers, Promotoras, Complex Care Specialists, and Inter-volunteers to conduct community outreach, engagement, and retention activities. This helped older adults and their families in accessing behavioral health and primary care services.
- Cancer Patient Navigator Program Coordinator,
Family Health Centers of San Diego – December 2007 – July 2014
Contributed significantly to the development and management of Bilingual Cancer Patient Navigator Program for underserved and uninsured Latinas. Focused on assisting breast cancer patients and survivors navigate the complex healthcare and social systems, proving timely access to diagnostic and treatment services, and increasing five-year survival rates through the San Diego’s Susan G. Komen Foundation.- Assist newly cancer diagnosed, survivors and families/caregivers to navigate through the medical system by increasing knowledge and access to healthcare, addressing barriers, and increasing coping skills and sense of empowerment through coaching, peer support, healthy habits, exercise, yoga, and meditation.
- Collaborated cross-functionally with local community-based organizations, federally qualified health centers, and medical homes to develop a comprehensive schedule of educational trainings, workshops and outreach activities related to increased awareness about cancer prevention, early detection, and treatments adapted for targeted audiences/communities.
- Supervised, trained, and support a team of Community Health Workers and Promotoras, and manage a team of volunteers through different community outreach activities, health fairs, and educational presentation, resulting in a 57% increase in client base, and the development of new partnerships with multiple community service providers.
- Organized and facilitated Cancer Screening Day events to provide over 200 free screenings to underserved women.
- Lead Medical Assistant/ CPSP Coordinator,
Neighborhood Healthcare – September 2001 – October 2007
Responsible for managing and coordinating the daily activities of the State-funded Comprehensive Perinatal Services Program (CPSP). This included all one-on-one high-risk interventions, initial and ongoing psychosocial and health educational assessments, coaching, intense case management, and referral to other prenatal programs and resources.- Developed and maintained a robust network collaboration with stakeholders, community-based organizations, resources, and services. This was aimed at promoting healthy pregnancy and birth.
- Assisted providers for special procedures and clinical duties including staple removal, suture removal, EKG, specimen collection, authorized drug refills and provided prescription information to pharmacies.
- Assisted in the design of a pilot diabetes self-management program that provided patient education and resources with proven success to lower patient A1C levels by 30%.